Privacy Policy
MELBOURNE SOTHEBY'S INTERNATIONAL REALTY - PRIVACY POLICY
Effective: 1/11/2024
We value your privacy and are committed to handling your personal information responsibly. This Privacy Policy outlines how Melbourne Sotheby's International Realty collects, uses, discloses, and manages your personal information in compliance with the Australian Privacy Principles established under the Privacy Act 1988.
1. Collection of Personal Information
We collect personal information to provide our real estate services, comply with legal obligations, and ensure efficient operations. The types of personal information we collect may include:
Name, address, and contact details (e.g., email, phone number).
Date of birth, occupation, and company name (if applicable).
Financial information such as payment details.
Details relating to property transactions, including inspections, applications, or purchase agreements.
We may also collect non-personal information such as browsing activity on our website using cookies or other tracking technologies.
2. How We Collect Personal Information
We collect personal information in the following ways:
Directly from you when you:
Inspect a property or attend an auction.
Submit an enquiry via our website, email, or phone.
Provide details at an open inspection or other event.
Interact with us on social media or through online forms.
Indirectly through third parties, including credit reporting agencies, financial institutions, or publicly available sources.
3. Use of Personal Information
We use your personal information to:
Facilitate property inspections and manage sales or rental processes.
Provide information about properties or services relevant to your interests.
Report property inspection details to property owners or vendors.
Respond to queries and provide ongoing customer support.
Comply with legal obligations, including taxation, anti-money laundering, and real estate legislation.
Conduct marketing activities, including direct marketing, to inform you about properties or services that may interest you.
4. Disclosure of Personal Information
Your personal information may be disclosed to:
Property owners, vendors, and prospective buyers or tenants.
Service providers assisting us in operations, such as IT support, marketing, or data storage.
Professional advisers, such as solicitors, conveyancers, or accountants.
Law enforcement, government authorities, or regulators where required by law.
Third parties authorised by you.
We will not sell or rent your personal information to third parties without your consent.
5. Overseas Disclosure
In some cases, we may transfer your personal information to service providers or entities located outside Australia, where necessary for the provision of our services. These transfers will comply with the Privacy Act 1988.
6. Data Security
We implement industry-standard measures to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Despite our best efforts, the inherent nature of the internet means no data transmission is completely secure.
7. Accessing and Correcting Your Personal Information
You have the right to access and correct the personal information we hold about you. To do so, please contact us using the details below. We may require you to verify your identity and specify the information you wish to access or update.
8. Direct Marketing and Opt-Out Options
We may use your personal information for direct marketing purposes. You can opt out of receiving marketing communications by contacting us or following the unsubscribe instructions in our emails.
9. Cookies and Website Tracking
Our website may use cookies and similar technologies to enhance your browsing experience. You can manage cookie preferences through your browser settings.
10. Notifiable Data Breaches Scheme
If your personal information is involved in a data breach likely to result in serious harm, we will notify you and the Office of the Australian Information Commissioner (OAIC) as required under the Privacy Act 1988.
11. Making a Complaint
If you have a complaint about how we handle your personal information, please contact us:
Privacy Officer
Email: reception@psir.com.au
Address: Suite 5, Level 1, 119-125 Ocean Beach Road, Sorrento, VIC, 3943
We aim to resolve complaints promptly and will notify you of the outcome within 30 days. If unresolved, you may contact the OAIC:
Office of the Australian Information Commissioner
GPO Box 5218, Sydney NSW 2001
Email: enquiries@oaic.gov.au
Phone: 1300 363 992
12. Policy Updates
This Privacy Policy may be updated to reflect changes in law, technology, or business practices. The latest version will always be available on our website.
Contact Us
If you have any questions or feedback about this Privacy Policy, please contact us at the details provided above.