Kiana Chan
Operations Support Executive
Kiana brings over 9 years of experience in strategy, policy, and operational leadership to her role as Franchise Operations Executive. She has played key roles in major national initiatives for the Australian Government, contributing to significant investment, reform, and sustainability programmes, including negotiations on a $900 million technology investment. This experience working across complex organisations has equipped her with a strong blend of commercial insight, analytical capability, and people-centred leadership.
At Melbourne Sotheby’s International Realty, Kiana applies this expertise to support operational performance, strengthen franchise capability, and enhance the overall client and agent experience. She is passionate about building strong relationships, empowering people, and fostering a collaborative, positive culture where people feel valued and supported to do their best work.
Guided by her values of integrity, respect and authenticity, Kiana brings both strategic clarity and a warm, grounded presence to her role. Her dedication, coupled with her drive for continuous improvement, positions her as a valuable contributor to the ongoing growth and success of Melbourne Sotheby’s International Realty.
She holds a Bachelor of Commerce (Economics) from the Australian National University.